Recently, I and two of my alts experienced massive inventory losses: skins, prim attachments such as hair and shoes, eyes, mesh-based clothes, and more. Interestingly, items that survived the loss were ones that I had “linked” to create Saved Outfits in the My Appearance pane in the Second Life v2.0 viewer. Clearing all the saved outfits did nothing. Nor did clearing both individual and group caches. In fact, I performed all the inventory recovery steps that The Lab recommends whenever there is a loss, including waiting 24 hours since a recent grid maintenance had been postponed and even trying the official viewer called Snowglobe. I’ve been down this expensive road and am still recovering so I put a lot of effort into writing the Tickets. When I filed one for each avatar’s loss (two premium accounts and one “free” account) I detailed, including Wiki page URLs, all the steps I tried to bring everything back and included pictures showing what should be in my inventory (see above).
Fearing the loss of more inventory, I tried a 3rd party viewer and *behold* my lost items were in their proper places. After starting the Official 2.0 viewer again, the lost items were again gone. I recommend adding a step to the “Complete Inventory Recovery article” http://wiki.secondlife.com/wiki/Linden_Lab_Official:Inventory:_Complete_recovery_steps_and_information_about_perceived_loss … Uninstall the Second Live viewer and delete all traces of it (easy on a Macintosh; hard on Windows) then install a fresh copy of the official viewer to “recover” all lost items. This seems to be a problem with the Link function of the My Appearance feature, Saved Outfits. Items in a folder that are NOT linked to a Saved Outfit become hidden for some reason. I also had to clear the current Snowglobe viewer as it showed the same losses as the 2.0 viewer.