6 Comments

  1. Two things are very bad here:1) Premium and basic accounts should not differ to the matter of suspending. Breaking the ToS is kind of “crime” and if justice system is to be a good and working one, then any resident should be equal before it. One either break the rules or not, it doesn’t have anything with type of the account. 2) Suspending an account without notice and explanation is wrong. Once again, it is wrong whether account is basic or premium one.

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  2. Thanks for spelling my name right this time 🙂I had business with Luc once and in my case he came across a little bit arrogant. While that was just a momentary snapshot of course, I wonder how low the threshold for some people might be to issue abuse reports or any other action in such cases. I am pretty certain those get used as weapons on occasion.

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  3. @ Dandelion: We’ll have to disagree on this one. Premium accounts should have a priority or some other benefit with Customer Service. Proven commitment should have a reward.@ Mr. Stindberg: It’s a hard name! P-E-T-E-R. But did you notice that I went back and corrected all of the other oopsies some time ago?Luc helped me with an upgrade issue on one of his products and was very courteous. I guess we all have good and bad days.

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  4. Sure that premium accounts should have benefits, what would be the point of paying for it otherwise. But that benefit should not consist of “looking through the fingers” when it come to ToS breach. Premium should offer more services, like (already existing) possibility to own piece of mainland, 24/7 support and some even more useful like those that Vint Falken recently < HREF="http://www.vintfalken.com/second-life-they-come-go/" REL="nofollow">suggested<>. But that doesn’t include breaking the ToS, nor excluding basic’s right to defend in the case of AR or not sending an automatic email in the case of suspension. It sounds almost like an extortion: you pay for premium or we treat you as a second grade citizen without basic rights and we can ban you if anybody of paying customers even think that you did something wrong.

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  5. @DandelionNo account should have a Get Out of Jail Free Card, Premium or otherwise. My point was that people who pay for service should expect something better than those who don’t. In this case the Customer Service team should have been able to discuss the details of the case with a person who helps pay their salaries.

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